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My first project at Muck Rack was a complete Help center redesign, as I came from a Technical Writing background. The original Help Center was a mixture of product and Instructional Design authored materials, with no consistent administrator or style guidelines.

These Help Center changes reflect Muck Rack's dedication to delivering exceptional customer support and user-friendly resources. We are committed to continuously improving our services and providing the best possible experience for our valued users

Consolidation of Articles

Related topics will now be housed in a single, new article. This consolidation will provide a more streamlined and organized knowledge base, enabling users to find information more efficiently and effectively. We aim to eliminate redundancy and ensure a cohesive user experience by centralizing related articles.

Step-by-Step Guides

Step-by-step help Guides will be provided in every article, providing a visual walkthrough of every Muck Rack feature. These comprehensive guides will offer users a step-by-step approach, accompanied by screenshots or videos, to ensure a clear understanding of navigating and utilizing various functionalities within the platform. This Help Center addition aims to empower users with detailed instructions and visual aids for a seamless and intuitive experience.

Updated Resources

The Muck Rack Help Center is proud to introduce a wealth of additional resources to enhance your learning experience. Alongside informative articles, we now provide direct links to related content, including relevant articles, Muck Rack Academy courses, and other valuable resources.